How to Cancel LifeLock / Norton LifeLock Identity Guard Subscription and Refund Policy (2026)

LifeLock, now sold as part of Norton’s identity protection lineup (“Norton 360 with LifeLock” or standalone LifeLock plans), auto-renews by default — annually or monthly, depending on what you signed up for. If you’re trying to cancel before your next charge hits, request a refund on a recent payment, or simply shut down the account for good, the process runs through Norton’s account systems now, not a separate LifeLock login for most members. This guide walks through every cancellation route (web, iOS, Android, phone), lays out the actual refund windows Norton/LifeLock publishes, and explains what happens to identity monitoring and restoration casework if you cancel mid-claim.

Last verified: July 18, 2026. Norton has folded LifeLock into its broader account and billing system over the past few years, so older instructions that reference a standalone “lifelock.com” login may be out of date. The steps below reflect Norton’s current official support documentation.

Before you cancel: how you’re actually billed

LifeLock plans — whether purchased standalone or bundled into a Norton 360 with LifeLock tier — are subscriptions that renew automatically unless you turn off auto-renewal or fully cancel. A few things worth confirming before you touch anything:

• Where you originally bought the plan matters. If you subscribed directly through Norton/LifeLock (web), you manage and cancel it through your Norton account. If you subscribed through the Apple App Store or Google Play, Norton cannot cancel it for you — you have to cancel through Apple or Google, since they own the billing relationship.
• “Cancel Subscription Renewal” is not the same as “delete my account.” Turning off auto-renewal stops future charges but keeps your current paid term (and its protections) active until it expires. Deleting your account is a separate, more permanent action covered later in this guide.
• Multi-member plans (family/couple LifeLock tiers) may require canceling or downgrading each covered member individually — Norton’s support documentation notes this explicitly for plan changes.
• If you have an identity restoration case open, Norton will not process an account deletion request until that case is resolved, even though you can still stop renewal.

How to cancel LifeLock on the web (Norton account / Member Portal)

This is the primary route for anyone who bought their plan directly from Norton or LifeLock, rather than through an app store.

• Go to my.norton.com and sign in with your Norton account credentials (LifeLock-only legacy members may be directed to the Member Portal at memberportal.lifelock.com — use whichever login you originally set up).
• Hover over your profile icon and select “My Subscriptions,” or on the Member Portal click “Manage Account” and find “Membership & Billing.”
• Locate the LifeLock (or Norton 360 with LifeLock) subscription in the list.
• Select “Cancel Subscription Renewal” or “Manage Renewal.”
• Click “Unsubscribe” next to Plan Renewal.
• Choose a cancellation reason when prompted. Norton typically shows a retention offer (discount or plan downgrade) at this step — you can decline it.
• Confirm by selecting “No thanks, cancel my subscription” (or the equivalent final confirmation button) to complete the cancellation.

Once confirmed, auto-renewal is switched off. Your subscription — and your identity monitoring coverage — continues running through the end of the term you already paid for; canceling does not cut off protection immediately.

How to cancel on iOS (Apple App Store)

If you subscribed to LifeLock or Norton 360 with LifeLock through an in-app purchase on an iPhone or iPad, the subscription is billed and controlled by Apple, not Norton.

• Open the Settings app on your iPhone or iPad and tap your name at the top, or open the App Store app and tap your profile icon.
• Tap “Subscriptions.”
• Find LifeLock (or the relevant Norton subscription) in the list and tap it.
• Tap “Cancel Subscription.” If you don’t see a cancel option, the subscription may already be canceled or handled by a family member’s Apple ID.
• Confirm the cancellation when prompted.

Because Apple owns the billing relationship for App Store purchases, any refund request for these charges also has to go through Apple’s own refund request process (reportaproblem.apple.com), not Norton support.

How to cancel on Android (Google Play)

• Open the Google Play Store app on your Android device.
• Tap your profile icon in the top-right corner, then tap “Payments & subscriptions.”
• Tap “Subscriptions” and select the LifeLock/Norton subscription.
• Tap “Cancel subscription” and follow the on-screen prompts to confirm.

As with iOS, Google Play purchases are billed through your Google account, so refunds for those charges are requested through Google Play’s refund process rather than Norton support.

Cancel by phone

If you’d rather talk to a person — or you’re trying to downgrade a multi-member plan, which Norton says has to go through Member Services rather than self-service — call LifeLock Member Services & Support. Have your account email and the last four digits of the payment method on file ready to verify your identity.

Refund policy and windows

Norton and LifeLock publish their refund terms in the official Cancellation and Refund Policy. The windows differ by billing frequency and by whether the charge was an initial purchase or a renewal.

Plan type	Refund window	Notes
Annual membership (initial purchase)	60 days from purchase	Covered under the 60-day Money Back Guarantee.
Annual membership (renewal charge)	60 days from the renewal charge date	Each annual renewal gets its own 60-day window, not just the first purchase.
Monthly membership (initial purchase)	14 days from purchase	Only the first month’s charge is eligible.
Monthly membership (subsequent renewals)	Not refundable	Later monthly charges are excluded once the initial 14-day window passes.
Purchases made via Apple App Store or Google Play	Handled by Apple/Google, not Norton	Norton’s refund policy excludes third-party app store purchases; request refunds directly from Apple or Google.
Germany, Netherlands, UK, Quebec	Pro-rated refund available after the standard guarantee period	Regional consumer-protection rules extend refund eligibility in these markets.

A few exclusions apply regardless of the window: shipping/handling and applicable tax are generally non-refundable (except in certain states/countries), services you’ve already redeemed or fully used are not eligible, complimentary or “Not For Resale” software is excluded, and repeat purchases of a plan you already got refunded on won’t be refunded again.

How to request a refund

• Sign in to your Norton account or the LifeLock Member Portal (memberportal.lifelock.com) and look for a refund or billing-dispute option under your subscription details.
• Use Norton’s live chat support through the official support site to request the refund directly with an agent.
• Call Member Services & Support and ask for a refund on the specific charge — have the charge date and amount ready.
• If you paid through the Apple App Store or Google Play, skip Norton entirely and file the refund request through Apple’s or Google’s own refund tools, since they processed the payment.

Approved refunds go back to the same payment method used for the original charge, and Norton notes processing can take several business days to appear on your statement.

What happens to your data and identity monitoring after you cancel

Canceling your subscription and deleting your account are two separate actions with different consequences.

Canceling (stopping auto-renewal)

Your identity monitoring, credit monitoring, dark web monitoring, and restoration support keep working through the end of your already-paid term. Once that term ends, monitoring stops and you stop receiving alerts — but your account and case history generally remain accessible unless you separately delete the account.

If you have an open identity restoration case

Norton’s account-deletion documentation is explicit that an active identity restoration case will block a full account deletion request until that case is resolved. In practice, this means you should not delete your account while a restoration specialist is actively working your case — cancellation of future billing is still possible, but wiping the account out from under an open case risks losing your point of contact and case history before the issue is fixed. If you’re mid-claim, contact Member Services before doing anything beyond turning off auto-renewal.

Deleting your account entirely

If you want your personal data removed from Norton’s systems (not just to stop paying), that’s a separate “Delete My Data” request:

• Sign in to your account, hover over “My Account,” and select “Privacy Options.”
• Click “Delete My Data,” review the warning, and click “Continue.”
• Enter the verification code sent to your email and click “Confirm.”

Norton asks that you cancel and disable all active subscriptions before requesting deletion, since some services can’t function without processing your data. Most personal information is removed within minutes of confirmation, with full deletion completed within 30 days. The process is irreversible — you can create a new account afterward, but none of your old data carries over. Deletion requests are also rejected if you have active third-party subscriptions still running, open support cases, an identity restoration case in progress, or data under legal hold.

Tips to avoid the auto-renewal surprise

• Mark your renewal date. Annual LifeLock charges tend to catch people off guard a full year after signup — set a calendar reminder a couple of weeks before renewal.
• Turn off auto-renewal as soon as you know you don’t want next year’s charge, rather than waiting for the bill to appear — this doesn’t cut off your current coverage, it just stops the next charge.
• Know where you bought it. If you’re not sure whether your plan runs through Norton directly or through the App Store/Google Play, check your bank or card statement for the merchant name, or check your phone’s subscription settings — that determines who can actually cancel or refund it.
• Act inside the refund window. If a renewal charge just hit and you want it back, you generally have 60 days (annual) or 14 days (monthly, first charge only) to request a refund — don’t wait, since later monthly charges aren’t refundable at all.
• Don’t delete your account mid-claim. If identity restoration is actively working a case for you, resolve it first — an open case will block account deletion anyway, and you don’t want to lose access to case communication.
• Get confirmation. After canceling, request an email confirmation or screenshot the final “subscription canceled” screen in case a charge slips through and you need proof for a dispute.

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