How to Cancel Dashlane or 1Password and Get a Refund (2026)

Dashlane and 1Password are two of the most popular paid password managers, and both make you jump through a few specific hoops if you want to cancel and get your money back. If you searched “cancel Dashlane” or “cancel 1Password,” odds are you’re either switching tools, consolidating subscriptions, or just decided you don’t need a paid vault anymore. This guide covers both services in one place — the exact web steps, the app-store routes for iOS and Android, each company’s official refund policy, and what actually happens to your saved passwords once you cancel.

Last verified: July 18, 2026. All steps and policy details below are sourced directly from Dashlane’s and 1Password’s official support pages and are current as of this date. Refund policies can change, so always double-check the linked support articles before you cancel if your purchase is close to a deadline.

How to Cancel Dashlane

How you cancel Dashlane depends on where you originally paid — the Dashlane website, the Apple App Store, Google Play, or PayPal. Cancelling in the wrong place won’t stop your billing, so match the method to how you originally signed up.

Cancel Dashlane on the Web (Credit Card Payments)

• Log in to your Dashlane account and open the Vault menu in the top-left corner.
• Select Subscription.
• On the Subscription page, choose “Cancel your subscription” from the panel on the right.
• Select “Continue cancellation” on the confirmation screen.
• If you’re within Dashlane’s refund window, a “Request refund” option will appear in the same panel — don’t close the page until you’ve clicked it, since Dashlane specifically warns not to leave until you’ve requested your refund.

Cancel Dashlane if You Paid via Apple App Store

If you subscribed to Dashlane through an in-app purchase on iPhone or iPad, Dashlane can’t cancel it for you — Apple controls the billing. To cancel: open Settings on your iPhone or iPad, tap your name at the top, tap Subscriptions, select Dashlane, and tap Cancel Subscription. You can also manage this from the App Store app under your Apple ID profile. Refunds for App Store purchases must be requested directly from Apple (reportaproblem.apple.com) — Dashlane’s support team cannot issue them.

Cancel Dashlane if You Paid via Google Play

Open the Google Play Store app, tap your profile icon, go to Payments & subscriptions > Subscriptions, select Dashlane, and tap Cancel subscription. Unlike Apple, Dashlane’s support team can process Google Play refunds, but you’ll need to contact Dashlane support via chat and provide your Google account email plus the transaction ID (formatted like GPA.1234-4567-8901-23456), found in your Google Play order history.

Cancel Dashlane if You Paid via PayPal

Follow PayPal’s standard process for cancelling an automatic payment or preapproved payment under Settings > Payments in your PayPal account. For a refund, contact Dashlane support via chat and provide the PayPal invoice number from your receipt email.

How to Cancel 1Password

1Password’s cancellation flow is centralized on account.1password.com for anyone who signed up directly, with separate routes for Apple and Google in-app purchases.

Cancel 1Password on the Web

• Sign in to your account at 1Password.com.
• Select Billing in the left sidebar.
• Select Cancel subscription and follow the on-screen instructions (you may need to scroll down to find the button).
• Confirm the cancellation. Your subscription stays active through the end of your current billing period, after which your account is frozen rather than deleted.

Cancel 1Password if You Paid via Apple App Store

If you started your subscription as an in-app purchase on a Mac, iPhone, or iPad, 1Password’s own support page confirms you’ll manage the subscription through Apple instead. Go to Settings > [your name] > Subscriptions > 1Password on iOS, or System Settings > Apple ID > Media & Purchases > Subscriptions on Mac, and cancel there. Refunds go through Apple, not 1Password.

Cancel 1Password if You Paid via Google Play

If you subscribed through an in-app purchase on an Android device, 1Password’s support documentation directs you to manage the subscription through Google instead. Open the Google Play Store app, tap your profile icon, go to Payments & subscriptions > Subscriptions, select 1Password, and cancel. Any refund request goes to Google, not 1Password directly.

Refund Policy Comparison: Dashlane vs. 1Password

Policy	Dashlane	1Password
Refund window	Full refund if you cancel within 30 days of the original purchase (personal plans only)	No general refund window — 1Password states it “cannot issue refunds for past charges or for any time remaining on your account”
Free trial	Offers free trials on some plans; cancel before the trial ends to avoid any charge	Offers a free trial (commonly 14 days on personal plans); cancel during the trial and you won’t be charged at all
How to request a refund (web purchase)	In-app “Request refund” button in the Subscription panel after cancelling	No self-serve refund button — refunds are not issued for completed billing periods
App Store (Apple) purchases	Must request refund directly from Apple	Must request refund directly from Apple
Google Play purchases	Dashlane support can process refund with transaction ID	Must request refund directly from Google
Business/team plans	Governed by separate Business Terms and Conditions	Business-managed subscriptions require contacting your organization’s Account Manager
Processing time	Typically 3–5 business days once approved	Not applicable in most cases (refunds generally not offered outside trials)

The practical takeaway: Dashlane gives personal-plan subscribers a genuine 30-day money-back window regardless of why they’re cancelling. 1Password takes a stricter stance — once you’re past the trial period and you’ve been charged, that charge (and any unused time remaining on your term) is generally non-refundable, so the real “safety window” with 1Password is the trial itself, not a post-purchase grace period.

What Happens to Your Passwords After You Cancel

Dashlane

• You keep full access to your vault through the end of the current billing period.
• After that, your saved logins become accessible for export only — you can no longer add, edit, copy, or view them normally inside the app.
• Your data isn’t deleted; it stays stored in your Dashlane account unless you go a step further and delete the account itself.
• Deleting your account entirely erases all your data, including every saved login, and is the only way to stop all account-related emails.

1Password

• Your subscription remains active through the end of your current billing period.
• After that, the account becomes frozen rather than deleted — your vault data isn’t wiped, but access to the service is suspended until you resubscribe.
• If you want your data gone for good, you have to separately and permanently delete your account. Deletion immediately erases your contact and payment information, logs you out of every 1Password app, and — importantly — cannot be undone. If you had a custom sign-in address, it also becomes available for someone else to claim.
• Freezing (rather than deleting) is the safer option if there’s any chance you’ll come back, since it preserves your vault instead of destroying it.

Before You Cancel: A Quick Checklist

• Export your vault (Dashlane and 1Password both support CSV/encrypted exports) so you have a backup regardless of what happens to your account.
• Confirm which payment method you used — website, Apple, Google Play, or PayPal — since that determines exactly where you need to cancel.
• If you’re inside Dashlane’s 30-day window, request the refund in the same session you cancel; the option is easy to miss once you navigate away.
• If you’re on 1Password and still inside your trial, cancel before the trial ends — that’s the only point at which you’re guaranteed not to be charged.
• Decide whether you want to freeze/keep your account (data preserved, easy to resume) or delete it outright (permanent, no recovery).

Related Reading

• 1Password vs Bitwarden vs Dashlane: Which Password Manager Wins in 2026?
• Best Password Manager for Families (2026)