How to Cancel Your Wix Subscription and Get a Refund (2026)

Wix is one of the easiest website builders to sign up for and one of the more confusing ones to cancel — mostly because a Wix account can bundle together several separate subscriptions (a Premium or Studio site plan, a domain, business email, and premium apps), and each one has to be cancelled on its own. If you’re trying to stop being charged, get a refund, or fully close your Wix account, this guide walks through exactly how to do it, based on Wix’s own Help Center documentation, along with what actually happens to your website and refund eligibility along the way.

Last verified: July 18, 2026

Site Plan vs. Domain: Know What You’re Actually Cancelling

This is the single most important thing to understand before you touch anything in your Wix dashboard: your site plan (Premium or Studio) and your domain name are billed as two completely separate subscriptions, even though they live under the same account and even the same site. Wix’s support documentation is explicit about this: “Your site plan (Premium or Studio plan) and domain name are separate services and therefore need to be canceled separately.” The same applies to business email and any premium apps you’ve added.

That means cancelling your Premium plan will not automatically cancel your domain, and cancelling your domain will not touch your site plan. If you only cancel the plan, Wix will keep billing you for the domain (and vice versa) until you cancel that separately. If your goal is to stop all charges, you need to walk through both processes.

How to Cancel a Wix Premium or Studio Plan

According to Wix’s official cancellation article, cancelling a site plan takes just a few clicks from the dashboard:

• Log in to your Wix account and go to the Premium Subscriptions page.
• Find the site plan you want to cancel and click the More Actions icon (three dots) next to it.
• Select Cancel Plan.
• Confirm by clicking Cancel Now.

Once confirmed, your plan is set to stop renewing. What happens next depends on timing, which we cover below.

What Happens to Your Site After You Cancel

Your website does not go dark the moment you click “Cancel Now.” Per Wix’s Help Center, your site remains active and viewable through the rest of your current billing cycle — the plan simply won’t renew after that period ends. Your site does not automatically go offline; if you want it fully inaccessible, you have to manually unpublish it or remove it from search visibility yourself.

Once the billing period actually expires, several things change automatically:

• Your site’s web address reverts to the free Wix URL format (e.g., yoursite.wixsite.com/name) instead of your custom domain connection through the plan.
• Wix ads reappear on your site.
• Premium features, storage, and bandwidth allowances drop back down to the free-tier limits.

Your content itself isn’t deleted just because the plan lapses — the site continues to exist in a downgraded, free state unless you separately delete or trash it.

Wix’s Refund Policy: What You’re Actually Entitled To

Refund eligibility is where a lot of Wix users get tripped up, because the rules are different depending on what you’re cancelling.

Subscription Type	Refund Window	Notes
New Premium or Studio site plan (first purchase)	14 days from purchase	Full refund if cancelled within 14 days; does not apply to plan renewals or upgrades of an existing plan
Premium/Studio plan renewal or upgrade	No refund	The 14-day guarantee only covers the initial purchase, not subsequent renewals
Wix domain (new purchase or renewal)	No refund	Wix states domains are “non-refundable and do not include a 14 day money-back guarantee or trial period”
Business email	No refund	Explicitly excluded from the 14-day guarantee per Wix’s refund policy article

In short: the well-known “14-day money-back guarantee” applies specifically to a first-time Premium or Studio site plan purchase — not to domains, not to business email, and not to renewals of a plan you already had. If you’re past 14 days on your site plan, cancelling stops future billing but won’t get you money back for the current term.

How to Actually Request a Refund

If you’re within the 14-day window on a new Premium or Studio plan, requesting a refund is tied directly to the cancellation flow — there isn’t a separate “request refund” button distinct from cancelling the plan itself. Per Wix’s support documentation:

• Go to Premium Subscriptions in your account and cancel the plan within 14 days of the original purchase date.
• Cancelling inside that window immediately deactivates the plan (rather than letting it run out the billing cycle) and triggers a full refund to your original payment method.
• Refunds are typically processed within 45 business days.
• If you cancel within 72 hours of purchase, Wix notes the original charge may simply drop off/never fully post, rather than showing up as a separate refund transaction — this can take up to 20 business days to reflect on your statement.

Wix also notes it isn’t responsible for any bank charges, currency conversion fees, or overdrafts your bank applies related to the refund — that’s between you and your card issuer.

If you believe you qualify for a refund but the self-service cancellation doesn’t process it correctly, contacting Wix Customer Care through the Help Center is the next step, since refund eligibility disputes go through support rather than the dashboard alone.

Cancelling Your Domain Separately

If you also want to stop paying for a Wix-registered domain, that’s a separate cancellation inside the same Premium Subscriptions area:

• Go to Premium Subscriptions.
• Click the More Actions icon next to the domain.
• Select Cancel domain.
• Choose Cancel auto renew and submit.

This turns off auto-renewal rather than deleting the domain immediately — you keep ownership and use of the domain until the end of the current subscription period you already paid for. As covered above, domain purchases carry no refund guarantee, so cancelling won’t return any money for the current term; it just stops the next renewal charge.

How to Fully Close Your Wix Account

Cancelling individual subscriptions is different from closing your Wix account entirely. If your goal is to erase your presence from Wix altogether, the Help Center lays out several prerequisites that have to be completed first:

• Cancel every premium service on the account individually — site plan, domain, business email, and any apps — through Premium Subscriptions.
• If you own a Wix-registered domain, you generally have to wait for it to fully expire and pass its redemption period, which can take up to roughly 80 days, before the account can be closed.
• For domains connected from an external registrar, go to the Domains section, click the Domain Actions icon, and select “Remove from Wix.”
• Move any remaining sites to the trash from the site dashboard’s Site Actions menu.

Once all premium services, subscriptions, and domains are cancelled and remaining sites are trashed, you can proceed to close the account through Wix’s account closure process. Wix also offers a separate, more permanent option to delete your account and erase your information from its databases entirely — this is a distinct step from simply closing the account, so if full data deletion matters to you, look specifically for that permanent-deletion flow in account settings rather than assuming account closure alone accomplishes it.

Before You Cancel: A Few Things Worth Doing First

A few precautions can save you a headache later, especially since a downgraded or cancelled site doesn’t disappear instantly but does lose functionality:

• Export what you can. Wix doesn’t offer a full drag-and-drop site export the way some builders do, but you should still download product catalogs, customer/contact lists, blog content, and any invoices or business records stored in your dashboard before the plan lapses and you lose access to premium data tools.
• Consider downgrading instead of cancelling. If you just want to cut costs but still need a live site, switching to a cheaper Premium tier keeps the site under a paid plan (and off the ad-supported free tier) without paying for features you’re not using.
• Check your domain renewal date separately. Because the domain and site plan don’t cancel together, make sure you’re not assuming a domain will lapse when you cancel the site plan — it won’t, and you’ll keep getting billed for it.
• Screenshot or document your site if you’re worried about losing access to design work, in case you want to rebuild elsewhere later.
• Double check the 14-day window before cancelling a brand-new plan if a refund matters to you — cancelling on day 15 forfeits the money-back guarantee even though the plan will still stop renewing.

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Frequently Asked Questions

Below are the most common questions readers ask about cancelling Wix, answered directly from Wix’s Help Center documentation.